Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouses in Tennessee and Utah. Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx & UPS. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020
Awesome chair, sturdy
Love my secret lab chair! The stitching is so clean and I love how adjustable the chair is. Quality all around. Love the magnet head rest too
Everything I was looking for in a chair
Pros: Very comfortable, magnetic head pillow, arm rests customizable in ways I did not think possible, spine support that can be set in height and depth, you can set chair to swing back and forward with variable resistance or fix it in place... Cons: Arm rests are a bit wiggly and noisy, due to the various options to customize their position. I would prefer them to be fixed, but in ideal position to my size of course. Understandably in order to be able to fit anyone a compromise had to be made.
Very good and comfortable chair
I have no regrets buying this awesome chair. It’s very comfortable and looks great. You can actually sleep on it haha. Thank you secret lab!
Best first gaming chair!
This is the first gamer chair I have invested in and I am LOVING it. I can sit for hours gaming! I wish they made chairs small enough for 5’ people though because i can’t reach the head rest but all is well as long as it’s comfy! It was also a bit hard to assemble the backrest to the seat but i’m big brain haha. Great product! Highly suggest, especially when there’s many many options to choose from.
Very Nice chair
Very nice. The chair easy to Mount and solid nothing to say after 8 month of using