SECRETLAB
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Secretlab OMEGA 2020
41227 Customer Reviews
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- Ships* from Tennessee and Utah
- Typically delivers within 3 working days by FedEx / UPS. Exceptions
- Up to 5-Year Extended Warranty Learn More
- Up to 49-day refund/return policy** Learn More
** Return fees apply.
Secretlab OMEGA 2020 Series
Everyday comfort without the frills. The Secretlab OMEGA 2020 sets the standard for impeccable build quality and comfort in a gaming chair.
Superior Comfort in a Compact Form Factor
Specially formulated patent-pending cold-cure foam, crafted for the perfect blend of even weight distribution and optimal pressure relief.
Secretlab PRIME™ 2.0 PU Leather is stress-tested in our lab for durability, abrasion and flex resistance — far more rigorous than industry standards, for years of real-world use.
All-day comfort with the Secretlab Signature Memory Foam Head Pillow. Made of dense premium memory foam coated in a layer of cooling gel and wrapped in velour for a soft touch.
Snug Fit Seatbase
Complete Recline And Tilt Adjustability
Full-Metal 4D Armrests
Signature Memory Foam Lumbar Pillow and Head Pillow with Cooling Gel
Best-In-Class Materials
Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab gaming chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your Secretlab chair and wiping it down regularly to keep it clean. For more tips on keeping your gaming chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Our warehouse is based in Tennessee and Utah. Under normal circumstances and subject to stock availability, your order will be processed within 1 working day, and delivered within 3 working days*.
* Exceptions may apply to distant and/or less accessible locations. We do not ship to PO boxes and Military APO, FPO and DPO destinations.
** Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx & UPS. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020 Gaming Chair
Customer Reviews
Customer Reviews
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United StatesLove my Batman Chair!
Extremely happy with my Batman chair. Very high quality material and construction, and very comfortable. Very happy with the purchase.
CanadaChair well built but not comfortable (for me)
Very easy assembly and good quality materials. Unfortunately, this chair was too firm for my personal comfort.
United StatesGreat quality chair, customer service lacking
I don't know where to begin with this review. I ordered the Cyberpunk Titan Evo 2022 chair. I paid extra for expedited processing. It arrived fairly quickly. Upon receiving the chair, I noticed there were some issues with the stitching on the back of the chair. It looked like some of the red threads on the design were skipped over during manufacturing. This is where the fun begins. I emailed customer support and a long process ensued. First, he had me send pictures in of the issue. No problem with that and that is very rational. Then, they said they could send a replacement chair back out OR I could have a 20% off coupon on an accessory if I kept the chair with defect. While I'm glad that they offered to send a replacement chair back out, after paying over $600 for this chair, I felt like something more should have been offered (perhaps even the 20% off coupon for all my trouble). I also thought it was laughable that they would only give you a 20% off accessory coupon if you kept a defective item you paid over $600 for. Anyway, I let customer service know how I felt about the issue and they said that they checked and they could be allowed to offer me the coupon for 20% off an accessory balong with the replacement back rest. They sent me the coupon code and told me it would expire in 2 weeks lol. Although the customer service rep was nice, I don't feel like adequate compensation was made. I paid over $600 for this chair. The process of exchanging the seat back was fairly easy. However, after receiving my new chair back, I also noticed even more flaws with the stitching on the new one. I decided to just keep the chair after having quite lengthy conversations in the past with customer service. I was ready to be done. The chair itself is built really well, it's tough and strong and pretty heavy. It glides nicely and I love that you can lay it back. All in all, I'm sure some others have had good experiences with this company but I wouldn't buy another chair from here unless it was deeply discounted. I should have read reviews before purchasing.
FranceBest chair i ever had
This chair is amazing i never had such confort before this one, i strongly recomand it.
BelgiumGreat quality and aftercare
Good chair, it had a fabrication issue and they also handled it really well. Very good costumer service and very good products.
