Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab gaming chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your Secretlab chair and wiping it down regularly to keep it clean. For more tips on keeping your gaming chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouses in Tennessee and Utah. Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx & UPS. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020 Gaming Chair
Great chair for a 5' 8" 160lb guy
1. Chair is super comfortable. 2. Nice firm cushions for both the back piece and the bottom piece. 3. Elbow rests are perfect in their support except they must be unscrewed to bring them towards the center so if you're not super wide then this is kind of annoying. 4. The seats are built for wide individuals, like massively wide Americans, haha. Clearly there is a bias here. anyways, overall they have to be the best computer chair out there specifically for gaming if not for all general types of computing.
My favorite PC gear
The chair feels like an extension of my body. I had a shoulder tendonitis attack which only allows me to sleep upright, and this chair really did the trick to get some zzz's :)
I love my chair!!!
This is something I never thought I needed but am happy to say my husband was right. Super comfy and very adjustable for my size. The only wish I have is that the magnet for the headrest went a tiny but lower because I think I am at the low end of the size chart. Amazing quality, its beautiful & super comfy.
Best chair ever !
This chair is amazing the shipping times are amazing the customer service is amazing every time a friend sit in it they are speechless it convinced two of my friends to buy the same one
Secretlab TITAN Evo 2022
BEST Gamin chair I have ever sit