Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouses in Tennessee and Utah. Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020
Very impressed with the overall unboxing and assembling experience! The Secretlab TITAN Evo 2022 Series Secretlab NEO™ Hybrid Leatherette is very well made using premium quality materials. Should have bought it earlier as it definitely eases my back strain and it is amazingly comfortable! Definitely will be purchasing again soon for my other family members!
Adatto per chi sta molte ore seduto. Questa sedia fa la differenza , sono rimasto stupito dalla qualità e la mia schiena ringrazia.
perfect product, very secure. I love my chair!
Très bonne chaise confortable et très robuste. Les matériaux utilisés sont de très bonne qualité. Je suis très heureux de mon choix
Overall it's an amazing chair, gotta be honest, but something that is amazing is not free from problems. To start the right handle can go closer to me that the left one, and is slightly lower, i have no idea why, but i checked with a ruler, the difference is about 1cm, which is not difficult to notice. Then my second big problem is the sound that the chair make when you lower the back, is too loud and squeeky, my sister has this chair but she has not the same problem, i really hate hearing that noise, but as I said the structure overall is really good and solid so i didn't want to unbuild the whole chair and send it back, it was just too difficult compared to the problems, but i still notice them.