Contact

Each Secretlab chair is engineered to fit different builds. Our handy sizing calculator can help you see which model fits you best, based on your height and weight.

The Secretlab OMEGA is equipped with a thick layer of patent-pending cold-cure foam to provide optimal comfort and support for long hours. Its relatively compact design is a good fit for those who prefer a more snug sitting experience. In addition, it comes with a multi-functional tilt mechanism which enables the chair to effortlessly adapt to your sitting preferences. The seat base can tilt back when you lean into the chair, and you can then lock it at your desired angle of tilt.

On the other hand, the Secretlab TITAN is built for larger folks, featuring a taller backrest and a wider and deeper seat base. The leveled seat base also makes this a great option if you like to sit cross-legged. This chair is ideal for the users who are up to 6'7" in height and 290lbs. in weight. It is also equipped with an integrated adjustable lumbar support system, which allows you to adjust the depth of lumbar support by simply turning the knob on the right of the backrest.

The Secretlab TITAN XL is a larger version of the TITAN. It retains all its features, but is up to 25% larger and comes with an even taller backrest. Its side wings are smaller but wider too, creating an even more spacious environment. It is designed for users up to 208cm in height and weighing up to 180kg.

All Secretlab chairs come with large and sturdy XL PU caster wheels, which are designed to glide smoothly over most surfaces without damaging them.

Secretlab chairs offer different leather and fabric options. Both offer a similarly great sitting experience, but they have different properties that make them suited to different use cases.

Here’s a look at how they differ:

• Spill-resistance
  Secretlab PRIME™ 2.0 PU leather is water-resistant—it won’t soak up liquid, so you can easily clean up any accidents. However, if you’re not a messy eater, SoftWeave® Fabric is a great option as well.
• Breathability
  If you frequently perspire while sitting in front of your chair, you might prefer the Secretlab SoftWeave® Fabric. The threads are tightly woven for durability, but they still allow air to flow through, in this way reducing the build-up of heat.
• Ease of maintenance
  PRIME™ 2.0 PU leather requires the occasional wipe-down to keep it in tip-top condition, but a slightly damp microfiber cloth should make quick work of dirt and light stains. On the other hand, while you don’t have to clean SoftWeave® fabric as often, it will take more effort to get stains out if it gets dirty. To learn more, check out our helpful Aftercare Guide.

Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.

To get an idea of the best fit for you, check out our sizing calculator.

However, you should also refer to the specifications sheet for each chair for more detailed dimensions.

You can pay for your order securely with Stripe, which accepts both credit and debit cards. Alternatively, you can opt for quick checkout via PayPal or Amazon Pay. You can select your preferred payment method at checkout.

We offer flexible financing powered by Affirm.

Affirm offers easy financing — without a catch. There are no gimmicks like deferred interest or hidden fees, so the total you see at checkout is always what you’ll actually pay. Simply select Affirm as your payment option when you checkout. Find out more about Affirm here.

Payment with Affirm is not available for products with a pre-order time of longer than 30 days.

We ship to residential or commercial addresses in the 48 contiguous United States. However, FedEx Ground delivery is unable to deliver to any military APO, FPO, and DPO destinations.

If you have special delivery requests, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location, you’ll need to reach out to FedEx directly after placing the order.

Our warehouse is based in Tennessee and Utah and orders usually take up to 1 working day to be processed and delivered within 3 working days. Exceptions include distant locations* and stock availability.

* May take up to 5 working days.
** Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
*** We’re expecting additional delivery delays to your orders as a result of the recent Suez Canal blockage and the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.

You’ll receive a shipping confirmation email with a tracking number when your order ships. However, the tracking information can take up to 24 hours to update, so don’t worry if it doesn’t show up immediately.

Shipping generally costs around US$29 via FedEx Ground for one Secretlab chair or Secretlab MAGNUS Metal Desk. The final shipping cost will depend on your location and is calculated at checkout. We also offer promotions for free shipping from time to time, so keep a lookout for them!

We deliver your order straight to your address via FedEx. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.

Our warranty policy can be summarized as follows:

• Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.
• Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area.
• Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.

Read our full warranty statement here

We are unable to provide exchanges for our products at the moment. However, we do have a Return & Refund policy in place which you may refer to for more information.

In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Support Form with photos of the affected area and your order number so our Support team can do their best to assist you.

We want you to love your chair! However, if you are not completely satisfied, we want to work with you to make things right. But before considering a return, don't forget that all our chairs are covered by our two-year warranty, which you can read up more on our Warranty Page.

To help you understand our refund/return policy better, refer here