Note: We’re expecting additional delivery delays to your orders as a result of the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
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Frequently Asked QuestionsView FAQ page
Shipping generally costs around US$29 via FedEx Ground for one Secretlab chair or Secretlab MAGNUS Metal Desk. The final shipping cost will depend on your location and is calculated at checkout. We also offer promotions for free shipping from time to time, so keep a lookout for them!
We ship to residential or commercial addresses in the 48 contiguous United States. However, FedEx Ground delivery is unable to deliver to any military APO, FPO, and DPO destinations.
If you have a special delivery request, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location, please reach out to FedEx directly after placing your order.
Orders are shipped from our warehouses in Tennessee and Utah. Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
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