International Order

International Order

Fill out our International Order form if your country is not found on our Regions List and our support team will get back to you.

For more warranty information, visit our FAQ section below.

Frequently Asked Questions
Check our Regions List for your country.

Check our Regions List for your country.

If your country is not found on the list, kindly use this page to submit an order request.

If your country is not found on the list, kindly use this page to submit an order request. Shipping costs, custom duties and taxes will apply.

Our support team will get right back to you through email.

Our support team will get right back to you through email. For more info on warranty and shipping, our FAQ section below might just have the answers.

Order Request Form

Contact Information

Shipping to Indonesia?
Head to Lazada and Shopee for greater shipping savings!

Shipping to Philippines?
Head to Lazada and Shopee for greater shipping savings!

Shipping to Thailand?
Head to Lazada and Shopee for greater shipping savings!

Order Request

Chair models / Upholstery Design / Quantity
Browse Models in a new tab

By submitting this form, you are agreeing with our Terms of Service and authorize Secretlab to contact with further information about relavant content, products, and services.

Features

Secretlab Gaming Chairs

2020 Series


What's New?
SIZING GUIDE
Height
in
Weight
lbs
SIZING GUIDE

Please note that this is only a general guideline, as everyone comes in different shapes and sizes. We strongly recommend checking out the specific measurements of our chairs on our Resources page, to give you a better idea of which chair fits you best!

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Secretlab OMEGA Series Gaming Chair
SECRETLAB OMEGA
Person IconRECOMMENDED SIZE
S-M L XL
<5'11"
<240lbs
Variant
Upholstery
Secretlab OMEGA Series Gaming Chair - Stealth
Secretlab OMEGA Series Gaming Chair - BLACK (w/ Suede)
Secretlab OMEGA Series Gaming Chair - Classic
Secretlab OMEGA Series Gaming Chair - Royal
Secretlab OMEGA Series Gaming Chair - Ash
Secretlab OMEGA Series Gaming Chair - Cookies & Cream
Secretlab OMEGA Series Gaming Chair - Charcoal Blue
Secretlab OMEGA Series Gaming Chair - BLACK
Secretlab OMEGA Series Gaming Chair - Team Liquid
Secretlab OMEGA Series Gaming Chair - OG
Secretlab OMEGA Series Gaming Chair - G2
Secretlab OMEGA Series Gaming Chair - T1
Secretlab OMEGA Series Gaming Chair - Worlds
Secretlab OMEGA Series Gaming Chair - Astralis
Secretlab OMEGA Series Gaming Chair - MSI
Secretlab OMEGA Series Gaming Chair - LCS
Secretlab OMEGA Series Gaming Chair - Cloud9
Secretlab OMEGA Series Gaming Chair - Team Secret
Secretlab OMEGA Series Gaming Chair - Newbee
Secretlab OMEGA Series Gaming Chair - Overwatch
Secretlab OMEGA Series Gaming Chair - D.Va
Secretlab OMEGA Series Gaming Chair - Dota 2
Secretlab OMEGA Series Gaming Chair - Dark Knight
Secretlab OMEGA Series Gaming Chair - House Stark
Secretlab OMEGA Series Gaming Chair - House Targaryen
Secretlab OMEGA Series Gaming Chair - House Lannister
Secretlab OMEGA Series Gaming Chair - deadmau5
Variant
Upholstery
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Secretlab TITAN Series Gaming Chair
SECRETLAB TITAN
Person IconRECOMMENDED SIZE
S-M L XL
5'9"-6'7"
<290lbs
Variant
Upholstery
Secretlab TITAN Series Gaming Chair - Stealth
Secretlab TITAN Series Gaming Chair - BLACK (w/ Suede)
Secretlab TITAN Series Gaming Chair - Classic
Secretlab TITAN Series Gaming Chair - Amber
Secretlab TITAN Series Gaming Chair - Ash
Secretlab TITAN Series Gaming Chair - Cookies & Cream
Secretlab TITAN Series Gaming Chair - Charcoal Blue
Secretlab TITAN Series Gaming Chair - BLACK
Secretlab TITAN Series Gaming Chair - Team Liquid
Secretlab TITAN Series Gaming Chair - OG
Secretlab TITAN Series Gaming Chair - G2
Secretlab TITAN Series Gaming Chair - T1
Secretlab TITAN Series Gaming Chair - Worlds
Secretlab TITAN Series Gaming Chair - Astralis
Secretlab TITAN Series Gaming Chair - LCS
Secretlab TITAN Series Gaming Chair - Cloud9
Secretlab TITAN Series Gaming Chair - Team Secret
Secretlab TITAN Series Gaming Chair - Overwatch
Secretlab TITAN Series Gaming Chair - D.Va
Secretlab TITAN Series Gaming Chair - Dota 2
Secretlab TITAN Series Gaming Chair - Dark Knight
Secretlab TITAN Series Gaming Chair - House Stark
Secretlab TITAN Series Gaming Chair - House Targaryen
Secretlab TITAN Series Gaming Chair - House Lannister
Secretlab TITAN Series Gaming Chair - deadmau5
Variant
Upholstery
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Secretlab TITAN XL Series Gaming Chair
SECRETLAB TITAN XL
Person IconRECOMMENDED SIZE
S-M L XL
5'11"-6'10"
220-390lbs
Variant
Upholstery
Secretlab TITAN XL Series Gaming Chair - Stealth
Secretlab TITAN XL Series Gaming Chair - BLACK
Secretlab TITAN XL Series Gaming Chair - Charcoal Blue
Secretlab TITAN XL Series Gaming Chair - Cookies & Cream
Variant
Upholstery
Scroll up to the Order Request form
Frequently Asked Questions
View General FAQ page

Where can I purchase a Secretlab Chair?

Philippines
You can purchase our chairs from our official store on Lazada Philippines or Shopee Philippines

Singapore / International
At the moment, aside from the two countries above, we ship to South Korea, Taiwan, Hong Kong, Vietnam, Indonesia and Brunei. Orders to these countries will be shipped out from our headquarters in Singapore.

You can place an order on our Singapore website and the shipping cost would be SGD $99 excluding customs duties and taxes.

What is the Status of my order?

Shopee
Once your order has been successfully placed, you will receive an in-app notification or an email with your order details. After a short processing period, you will be able to track the delivery of your chair package via your own Shopee Account.

Lazada
Once your order has been successfully placed, you will receive an email notification with your order details. After a short processing period, you will be able to track the delivery of your chair package via your own Lazada Account.

International
Once your order has been successfully placed, you will receive an order confirmation email with your order details. After a short processing period, a shipping confirmation email containing tracking details will be sent to you, and you will be able to track the delivery of your chair package.

My order has been shipped. Can I change or cancel my order?

We work to have all orders dispatched to you soonest possible and so at times, the order may already be on its way to you. If your purchase was made via Lazada/Shopee, you may wish to check on the order status via the platforms directly.

If the order was placed on our Singapore website, you may contact the support team via the contact page for updates on the order status.

Do note that once an order is dispatched, we are, unfortunately, unable to assist with a cancellation.

How much will shipping cost

Philippines
For Shipping within Philippines, do check directly on the platform (Lazada/Shopee) for the most accurate shipping cost. Depending on your location, the final shipping cost will be calculated based on your region upon checkout. The delivery will be done using Lazada Express (Lazada) and Black Arrow Express (Shopee).

International
For orders to South Korea, Taiwan, Hong Kong, Vietnam, Indonesia or Brunei, shipping would cost SGD $99, excluding custom duties and taxes. The delivery will be done via DHL.

What does your warranty cover?

To summarize on our warranty policy:

Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.

Philippines, Thailand - Lazada / Shopee
Submit a warranty claim via Lazada/Shopee platform with image/video attachments of relevant affected area.

International
Submit a warranty claim via our contact form with photos of the affected area and your order number so our Support team can do their best to assist you.

**Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.
Read our full warranty statement here

How do I extend my warranty?

Secretlab 5-Year Extended Warranty Program is only available to Secretlab 2020 Chairs.

To extend your warranty to 5 years, simply post a photo of your new chair on your social media (Facebook, Instagram, Twitter) and apply on our Warranty Extension page.

What do I do if I face an issue with my purchase?

In the unlikely event that you face any issues with the purchase, do reach out to our support team via our Support Form so they can assist you.

Should you have any queries regarding the purchasing process or require shipping information, do reach out to the respective platforms (Lazada/Shopee) and they will be best equipped to assist.

Are your products purchased outside of Secretlab authentic?

Products purchased from Secretlab fulfilled by AAD are authentic. You can purchase our chairs from our official store on Lazada Philippines/Shopee Philippines.

How can I pay for my chair?

Payment methods available include Credit/Debit Card, Cash on Delivery amongst others. For the latest payment methods, please find the information below:

Lazada Philippines
Shopee Philippines

How long will it take for my order to be delivered?

Orders usually take 1 - 2 working days to be processed and 95% of our orders are delivered within 1 - 3 working days. Exceptions include distant locations and stock availability.

* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.

I would like to return my order. How can I do so?

Philippines, Thailand - Lazada / Shopee
We are sorry to hear that you may wish to return your order. Do contact Lazada/Shopee directly to check on their respective return procedure.

International
We are sorry to hear that you may wish to return your order. Do contact our support team via the Support Form and we would be able to assist you further.

I want to purchase a model that is not available on Lazada/Shopee.

We’re constantly looking to bring more models/colorways across all platforms. However, if a variant is unavailable, you can place an order via our Singapore website. Do note that the shipping cost would be at SGD $99 and custom duties and taxes are excluded.

Do you have a signature requirement for your packages?

Signature is required for all purchases to ensure that your order is delivered safely to you. Please keep a close lookout on your tracking details to ensure that someone would be present to receive the delivery.

Features
NEW AND IMPROVED BEST-SELLER

Secretlab
PRIME™ 2.0 PU Leather

Sit easier with the new Secretlab PRIME™ 2.0 PU leather, no matter how intense your games get. Engineered to be 4 times more durable* than regular PU leather, this improved upholstery greatly exceeds the industry standard for flexing and abrasion resistance*, all while retaining the signature plush feel of its predecessor that made it so popular.

* Sweat, humidity, flexing and abrasion tests performed by TÜV SÜD and the Agency for Science, Technology and Research(A*STAR)

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NEW AND IMPROVED

Secretlab
SoftWeave® Fabric

Enjoy dream-like comfort with Secretlab’s signature blend of fabric. Made from dense 350GSM short-yarn and a process of meticulous grinding to create a unique ultra-soft and fluffy texture, Secretlab SoftWeave® is breathable, soft, yet durable while providing maximum comfort over long durations of sitting.

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PREMIUM

NAPA Leather

Indulge yourself with an ultra-luxurious sitting experience that will take your breath away. Using the same material preferred by luxury automobiles and boutique bags, the Secretlab NAPA leather is buttery smooth, supple, and exceptionally cool to the touch, making it the ultimate upholstery for its class of comfort.

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Pick
your
desired
feel

How do I choose?
NEW AND IMPROVED PREMIUM
PRIME™ 2.0 PU Leather
NEW AND IMPROVED
SoftWeave® Fabric
PREMIUM
NAPA Leather
NEW AND IMPROVED

Experience superior comfort and support with the patent-pending* Secretlab Cold-Cure Foam Mix

Enjoy a next level sitting experience with the improved Secretlab cold-cure foam mix. To give you both immaculate comfort and great support, a patent-pending foam manufacturing procedure was employed to achieve a firmness that feels oh-so good and is beneficial for your posture.

* SG Pat. App. No. 10201903863S

NEW AND IMPROVED

Enjoy fully certified reliability with Extended 5-year Warranty*

Sit completely worry-free with your Secretlab chair—created with industrial-grade raw materials and state of the art manufacturing processes, then subject to rigorous international quality tests. With a warranty period that’s above the industry standard, you can be assured that your award-winning experience has been made to last.

* Receive a complimentary 2-year extension for a total warranty period of 5 years when you share a picture of your Secretlab chair. Click here to learn more.

NEW AND IMPROVED

Enhance your resting position with Secretlab Full-Metal 4D Armrests (2020)

Easily personalize support for your elbow and wrist with the new Secretlab 4D armrests—updated with a new metal internal mechanism for greater durability and superb ease of customization. Left, right, angled left, angled right, forwards, backwards, up, down, adjust each armrest to have it suit your exact support needs without risk of carpal tunnel.

The concave PU padding also provides ample support while ensuring your elbow stays firmly in place.

NEW AND IMPROVED

Get additional support with the new Secretlab Signature Memory Foam Pillows

Elevate your experience with the new Secretlab Signature Memory Foam Pillows. Upgraded with a premium memory foam, this denser material conforms to the curvature of your body at just the right amount needed to support your sitting posture. The Head Pillow comes with a coating of cooling gel as well, enabling you to stay cool while enjoying additional support for as long as you want.

Nap extra comfortably with Full-length Backrest Recline

Whether you’re watching your favorite videos or taking a power nap, the full-length backrest can recline almost fully so you can lie down completely strain-free while enjoying all the ergonomic support.

Have your chair adapt to you with the Multi-tilt Mechanism

Whether you want to kick back and relax or sit straight and focus, the rigorously-tested multi-functional tilt mechanism enables your Secretlab chair to adapt to your exact preference. With full control over your chair’s position right at your fingertips, you can effortlessly sit at any angle and lock or unlock its position whenever you want.

Sit in absolute peace with Class 4 Hydraulics

To enable you to sit with absolute peace of mind, each Secretlab chair features class 4 heavy duty KGS gas pistons—best in class for consistency, stability, and safety, including safety certifications such as TÜV LGA, ANSI/BIFMA (by SGS) and ISO9001.

Get incredible stability with the ADC12 Aluminum Wheel Base

Constructed to provide impeccable stability and strength, each aluminum wheelbase is not just perfectly balanced but reinforced with ribs and gussets as well.

Move effortlessly with XL PU Caster wheels

Glide smoothly over most surfaces without worry as the XL PU Caster wheels are made to be durable yet floor-friendly.

Have your chair adapt to you with the Multi-tilt Mechanism

Whether you want to kick back and relax or sit straight and focus, the rigorously-tested multi-functional tilt mechanism enables your Secretlab chair to adapt to your exact preference. With full control over your chair’s position right at your fingertips, you can effortlessly sit at any angle and lock or unlock its position whenever you want.

Sit in absolute peace with Class 4 Hydraulics

To enable you to sit with absolute peace of mind, each Secretlab chair features class 4 heavy duty KGS gas pistons—best in class for consistency, stability, and safety, including safety certifications such as TÜV LGA, ANSI/BIFMA (by SGS) and ISO9001.

Get incredible stability with the ADC12 Aluminum Wheel Base

Constructed to provide impeccable stability and strength, each aluminum wheelbase is not just perfectly balanced but reinforced with ribs and gussets as well.

NEW AND IMPROVED

Move effortlessly with XL PU Caster wheels

Glide smoothly over most surfaces without worry as the XL PU Caster wheels are made to be durable yet floor-friendly.

Warranty

Secretlab Warranty Statement

Reviews

Customer Reviews