Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouses in Tennessee and Utah. Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020
It's the best gaming chair I have ever sat in so comfortable and the craftsmanship is 110% would recommend to anyone looking for a top of the line gaming chair
I find myself getting really comfortable in the chair. When attending calls that I do not need to take notes for, i will adjust the lever so that i lie back in a relaxed position. When hosting calls and giving talks, i will put the backrest upright in a position that the 'S' of the Secretlab headrest was visible on my video. Makes me feel that i have a professional setup! Oh and most importantly, no lower backaches for sitting long hours in front of the computer! Thank you secretlab!
The chair I ordered is very comfortable and great quality
Great chair. This Omega chair is just great. My daughter is so keen, and she seems to have gain even more subscribers since she has it… Bravo SecretLab!
So pleased with my Omega chair - such an upgrade on a horrible old dining room chair at my office desk. I love it. Build quality is obviously excellent too, I could tell as soon as I opened the box. Only problem is my Mrs wants one now too!!