Let me first say that I am upgrading from a random $60 office chair I got as a gift several years ago that had pretty much worn out in anyway possible. That being said here are the immediate thoughts I have after the setup process, and using it for about a week. The chair has an extremely durable, "premium" feel to it. It's heavy, and seems like all the parts are high quality. Setup was pretty easy even doing it by myself. I can see a couple points in the process where a second set of hands would have come in handy, but nowhere did it seem absolutely necessary. I think other than the side cover installation where the backrest is connected l, and a momentary spot of confusion with the bottom tilt assembly (I cheated and looked at a video to ensure I had this piece in the correct position)everything was pretty clear from the instruction card provided.
So now on to the most important part actually using the chair. I really like it, but it is very firm. When I first sit down is really the time that I notice the firmness, but after a few minutes it's more than comfortable. The tilt/recline of this chair is amazing. It has a quick release lever, and has multiple locations that you can lock it into as you recline.
Now onto the one item that prevents me from having this chair a 5 star rating. The armrests on this chair are horrible for me for several reasons. I am 6' 1" 220 , but I am not particularly wide. The armrests only move in so much which is not quite enough for my liking if they could move in another inch towards my body on either side the adjustability of them would be perfect as is I am not 100% happy with how my arms have to sit because of how wide the armrests are. While the adjustability is definitely something that I feel can be improved upon that would help my personal comfort with the chair the next piece is really what detracts from my liking this chair. The armrests are incredibly hard. I almost immediately started searching for something to put on them to help cushion them. My last cheap chair had built in cushions on the chair armrests, and I didn't realize how important that particular piece was to me. I ordered memory foam covers on Amazon that have helped quite a bit, but I would like to see secretlab to offer removable armrest cushions with future releases of the chair because that's really the one place I feel this chair Dallas completely flat. My chair at my job doesn't have cushions, but has a bit more give in the rubbery coating of the armrests where are these have no give they are like rocks, and perhaps if I could move them exactly where I wanted it wouldn't be such a big deal, but it really takes away from the chair. Spending $400 on a chair, and then having to buy a $20 accessory to make it work for me was a bit off putting.