Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouses in Tennessee and Utah. Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx & UPS. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020
Great chair with MAGNUS
As a big guy 186cm 100kg, this is the chair I need for my full day working. Superb quality.
elegance and quality
The first thing that strikes me, attention is its elegance and what I like the most is the quality of its materials after having been with it for almost 2 years, I am surprised that it is still as stable and compact as it has been since its purchase.
Thanks secretlab for my new chair
very good smooth delivery.
Solidly built. Premium quality. Worth every dollar
Every piece is beautifully crafted and carefully curated. It’s an important piece of furniture that provide the maximum comfort second to my bed. I work from home full time so having a comfortable and reliable chair is important. The Secretlab’s design, comfortability, features, packaging and functions are simply unrivaled.
The whole purchase process with Secret Lab was smooth and easy, the delivery was quick. Most importantly the chair has been great. It's a little hard and I was concerned by that. However, I have been happily surprised by how comfortable it is. I recommend it.