Tell us about your experience with us!

We hope you’re enjoying your purchase. We want to hear what you think and would love if you left us a review. Your feedback will help us out and also others shopping at Secretlab.

We’ll also throw in a FREE shipping code on your next order of accessories!

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Frequently Asked Questions

Once your form is submitted, we will proceed to review it for compliance with our review guidelines. If approved, you will receive an email with a code for free shipping on your next order.

We will need 5 to 7 working days to review your submission for compliance with our review guidelines. Reviews with inappropriate content or spam will be rejected.

The free shipping code is eligible for use on your next order from the US Store. Each code is valid for 30 days.

Terms and Conditions for Free Accessory Shipping:

  1. The free shipping promotion is valid only for customers who have submitted a product review through the designated submission form. Employees of Secretlab are excluded from this promotion.
  2. To qualify for the free shipping promotion, the review must comply with the following guidelines:
    1. a. Your name and email address entered for the purposes of the review must match the name and email address used to place your order; and
    2. b. Your review must not contain inappropriate content, private or confidential information, or spam.
  3. Reviews which do not comply with our review guidelines will be rejected and will not be eligible to receive a free shipping code.
  4. Review submission closing date is 2nd October 2023.
  5. The free shipping code will be sent to the email address provided during the review submission process.
  6. The free shipping code is valid for a single use only and cannot be combined with any other promotions, discounts, or offers.
  7. The free shipping code is non-transferable and can only be used by the customer who submitted the review.
  8. The free shipping code is applicable for standard shipping methods only and cannot be used for expedited, cross-border or international shipping options.
  9. The free shipping code is valid for a limited period of 30 days from the date it is issued, as specified in the email containing the code.
  10. The free shipping code holds no cash value and cannot be redeemed for cash or any other form of compensation.
  11. The free shipping code is only applicable to products in the Accessories category in the US Store on our website.
  12. In the event of any dispute or ambiguity regarding the free shipping promotion, our decision will be final and binding.
  13. To the extent permitted by law, we reserve the right to modify or terminate the free shipping promotion at any time without prior notice, including changing the eligibility criteria, duration, or any other terms and conditions associated with the promotion.
  14. By participating in the free shipping promotion, customers agree to comply with all the stated terms and conditions.