Resources and Specifications
Frequently Asked Questions
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
Our warehouse is based in Tennessee and Utah and orders usually take up to 1 working day to be processed and delivered within 3 working days. Exceptions include distant locations* and stock availability.
* May take up to 5 working days.
** Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
*** We’re expecting additional delivery delays to your orders as a result of the recent Suez Canal blockage and the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
We deliver your order straight to your address via FedEx. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
You’ll receive a shipping confirmation email with a tracking number when your order ships. However, the tracking information can take up to 24 hours to update, so don’t worry if it doesn’t show up immediately.
Secretlab OMEGA 2020
Got a chance to snag this limited edition piece. Comfortable and the design is pretty good!
As I will be wfh in the long run due to company initiative, I have decided to invest in a chair that not only provides comfort but also the ergonomics. I have since shortlisted Herman Miller and Secret lab. Being in Singapore, I have the luxury to test out the chair at their showroom. Initially was quite put off by the many negative review on how the older version of pu material will starts to peel off overtime this was quite uncertain if I should go with this brand but it seems like they have the soft weave version and this definitely ease my purchase. Showroom: Called to booked the time slot for viewing in a week advance and they are trying to adhere to the covid safety measurements. One the day itself , we were introduced by the staff on the variety and was recommended the omega the suits my height better. The guy was rather passionate in his work. Purchase: After the test I was rather sure that I would be purchasing the chair as I kinda like how I can adjust the backrest downwards whenever I feel like a roller coaster ride. Fast forward to 1 month usage: I feel that the chair would require a few days to a week to really get accustomed to it and you will find it a good purchase especially with the competitive pricing that gives a best value for money (I was quite skeptical on spending a few hundred bucks on a chair where I can get one for 40 dollars). One are that would be great is that perhaps secret lab would consider lowering the chair since my legs were still unable to totally be placed on the ground which I have used a foam roller to place my feet on.
Honestly speaking it is way better than my previous chair. 1 month into the product, I feel much more at ease sitting on my chair for extended periods. Still the headrest cushion could be designed such that it actually rests the neck. As for the bad experiences, at a higher price tag, I would expect a higher grade chair. After fixing the product, it is very obvious that one side of the gap for my omega chair is larger than the other. Yet, no attempts for replacement was provided when I wrote in. I was simply brushed aside with a trained (almost robotic) response that "the product was handmade and that the dimensions will differ. However overall comfortability of the chair will not be affected." like I have mentioned before, if this is the kind of "custom made" service secretlab is aiming for, I think IKEA has more uniformity. When I purchase the chair, I was going for the general looks as well. A gaming chair with "slight" deviation is just lazy quality assurance at work.
I was satisfied with the chair
i was in looking for a decent chair for long hours of gaming and working. I've search high and low, but i couldnt find one at the store, there were some but non were catched my eyes. I heard a few good reviews from my gaming friend, said that they have been using secretlabs for years and it is a worthy investment. So i look no further , i purchased a softweave omega from Malaysia store. it took me 3 days shipping from East to West Malaysia despite COVID pandemic, which is quite surprising. Packaging is neat and Organized. Instructions are easy to follow, and they have a video on youtube to show on how to assemble. Fabric is soft and so far I have no backpain after hours of gaming. I would buy another chair in near future, wish that they offer more variety of design in Malaysia store. I really wanted that DVA overwatch chair but sadly they dont have it. Otherwise,its a good chair and worth your money. i uploaded the video on tiktok https://email@example.com/video/6952172271951760641?lang=en&is_copy_url=0&is_from_webapp=v1&sender_device=pc&sender_web_id=6956947315614647810