Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouses in Tennessee and Utah. Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx & UPS. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020
This was a gift to my grandson who is a gamer and has rheumatoid arthritis. His mom has noted that the chair is helpful and practical in that it is comfortable for his sore joints. The chair quality is excellent. And as my grandson says: “ It also looks super cool!”
Secretlab OMEGA 2020 SoftWeave
Excellent product and quality the boy really enjoys comfort for gaming
Omega means Comfortable
This chair is very, very comfortable. I can sit here at the computer for hours on end and feel great afterwards. My butt has not got sore at all in the first few weeks. I am quite impressed with Secretlab. I ordered my chair online and it arrived a few days later packed in a box that made impressive use of the space available. The instructions for assembly are second to none. There are pictures of each step with simple, easy to read instructions and the necessary tools are included. There is also a video on Youtube that explains how to assemble the chair and how to use the various features of the chair. You will not regret this purchase.
I’ve been using the chair for almost 9 months and it’s really something I can’t do without. Build quality and comfort is top notch. Will be getting the XXS for my children.
Honestly the presentation was enough to sell me on the chair, The chair is of a high quality and the best chair I have ever owned. It has improved my posture in the short time I have had it. I love the fact that I can adjust it to my liking. It came with this memory foam lumbar and neck pillow which are amazing to feel and to use to support my back and neck. Safe to say I have been inlove with the chair since day one. Dont sleep on this one!