Resources and Specifications
Frequently Asked Questions
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
Our warehouse is based in Tennessee and Utah and orders usually take up to 1 working day to be processed and delivered within 3 working days. Exceptions include distant locations* and stock availability.
* May take up to 5 working days.
** Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
*** We’re expecting additional delivery delays to your orders as a result of the recent Suez Canal blockage and the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
We deliver your order straight to your address via FedEx. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
You’ll receive a shipping confirmation email with a tracking number when your order ships. However, the tracking information can take up to 24 hours to update, so don’t worry if it doesn’t show up immediately.
Secretlab OMEGA 2020
This chair is a must have for anyone sitting daily in a chair for work or gaming. It supports the back and sits very sturdy for those hours. The quality of the chair is nice and decent and handle a lot. The leather in this case is very good and can hold a lot. This chair is in one word amazing. Also their service, if you have any questions is very reliable. Very responsice
Before I got this secretlab chair, I had a no brand gaming chair that genuinely hurt my back and fell to bits. So I decided to get a secretlab chair. From the moment I got it I knew it was a premium product, from just the unboxing alone. The chair is so comfortable to sit in, and all the different height, lean and tilt features make it so easy to adjust it just to how you want it
Awesome design, best quality, incredible confort and im só happy with this chair!
I love the chair its soft and the gel in the cushions are so nice the wheels are fantascic smooth
From working at home all day to gaming in the evenings this chair is the most comfortable I have ever sat in for long periods of time. I struggle with back issues and not once has this chair given me pain, the lumbar support cushion and head pillow are the best additions. It is seriously worth every penny, so go buy one you won’t regret it!