Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouses in Tennessee and Utah. Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx & UPS. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020
Best chair for a sore back
I’m a 6’8” writer with degenerative disc disease; not exactly a great combination. Sitting and writing all day is ******. Then my wife got me the Titan XL by Secret Lab and…well, I’m completely blown away. FIRST: The chair fits me! This is the first time ever, that I have sat in a chair and it actually fit my frame; and comfortably! SECOND: No more back pain! The chair itself is comfortable, but then throw in the most adjustable lumbar support I’ve ever experienced. I get to create the perfect fit for me and can change it each day based on how I feel. Overall, this is the best chair for gaming, writing, working, reading, chilling, whatever you need it for. Don’t punish yourself with a ****** chair. Get one that fits and adjusts to your specific needs; get a Secret Lab!!!
I have been using an off-brand gaming chair and was a bit skeptical when I was told about getting a Secretlab chair. First thing that caught my eye was the Monster Hunter chair and I was sold immediately. Once it arrive it was very easy to set up, and oh lord... the chair is AMAZING. I have been having lower back pains from a work injury and the old chair I have been using has not helped with the issue. The lumbar support is great, the magnetic memory foam pillow is *chef kiss*. Worth every penny!
My husband loves his new chair! It gives him the support he needs for long periods of gaming. I plan to save up for one for myself.
So comfy, great customer service
When I first received it, it unfortunately had a broken armrest. But the instructions on how to put it together were very easy to follow. Chair was a bit heavy to try and flip on my own, but I am slightly weak. About the broken armrest - customer service helped me out quickly and we got it replaced in no time and the chair is super comfortable and absolutely pleasurable to sit or lean back in. It helped with some of my leg problems and lower back pains that I never knew were from my other chairs. I’m definitely going to be buying another one of these for my wife.
2022 Monster Hunter Titan XL
I have always had problems with anything I sit in not having a tall enough back. Most chairs will only come up to the middle of my shoulders and leave me with a huge headache because they force me in a bad position. But with the height of the Titan XL and the support it gives my body, I can sit for hours with no pain. I even wheel it out when playing board games and dnd because it's better than the couch or other chairs we have. Not to mention the Special Edition embroidery is very well done. Worth every penny!