Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouses in Tennessee and Utah. Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020
The Secretlab Omega 2020 Softweave Charcoal Blue Chair is a Classy Chair :). It is a comfortable gaming chair and represents the perfection under every aspects in my opinion :) . For me the Secretlab Omega 2020 SoftWeave™ Charcoal Blue Chair is a 10 stars Gaming chair :) , it is built with highiest quality materials and the Charcoal Blue colour scheme gives to this chair a touch of class with its contrast between Cyan,Grey and Black Colours :). I Strongly and Highly Recommend the purchase of the Secretlab Omega 2020 SoftWeave™ Charcoal Blue Chair :)
I have been using this chair from Easter 2021 and I notice my back better day after day and not being as exhausted after long working days. Quality it's OK... The only concern I have is with the delivery (but it was a problem with the TNT logistics... Not a isolated case, indeed in different countries happens because I recommend the product to a friend and his chair was in the limbo for almost a week also).
Nice chair and fast shipping
It arrived in a week at my door and assembly was relatively easy.
Great quality chair and doesn’t disappoint one bit. Highly recommend that everyone gets one, you definitely get your bang for your buck.