Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouses in Tennessee and Utah. Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020
Exquisitely comfortable and durable chair! Thank you Secretlab!
Unboxing was very easy, packaging of the product is outstanding too. After sitting for over a month now, i can happy say the build quality and the overall feeling of the chair is magnificent!
Best purchase in 2021 as my spine is forever grateful with this prolong WFH arrangement
Amazing experience, love it.
Before my purchase of the TITAN Evo 2022 Series - Dark Knight Edition, I was in a dilemma between it and another local brand which had similar specifications. I looked up and went through nearly a fifty reviews of both products, but the positive feedbacks of the TITAN Evo 2022 outweighs that of its competitor. I received the delivery of my order on 4 Sep and have had no regrets at all. The comfort, adjustability, price point and looks all exceeded my expectations. I kept telling my co-workers “Everyone should get a TITAN”.