Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouses in Tennessee and Utah. Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx & UPS. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020
Love the desk
Can’t wait for the extension because I wish it were a bit deeper and longer. I like the desk, I wish there were more accessories available.
This chair is very comfortable and I love the depth of the seat. I sit in it pretty much all day and love it. The adjustable arm rests have come in really handy.
zero complaints. well made.
I have been using an off-brand gaming chair and was a bit skeptical when I was told about getting a Secretlab chair. First thing that caught my eye was the Monster Hunter chair and I was sold immediately. Once it arrive it was very easy to set up, and oh lord... the chair is AMAZING. I have been having lower back pains from a work injury and the old chair I have been using has not helped with the issue. The lumbar support is great, the magnetic memory foam pillow is *chef kiss*. Worth every penny!
My husband loves his new chair! It gives him the support he needs for long periods of gaming. I plan to save up for one for myself.