Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouses in Tennessee and Utah. Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx & UPS. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020
Best quality chair I've had, all solid materials and easy to assemble, really well packaged, was delivered quicker than expected. Fully recommend.
Best chair I’ve never had !!!
The chair is sharp, beautiful, comfortable and very convenient ! This is the best purchase I made from a long time !! I recommend eveyone I know to buy one !!!
First Secret Lab Chair
My experience with the Secret Lab Titan Evo 2022 Chair has been stellar. Assembling my chair was quick and straightforward. Right out of the box, the parts are carefully protected in foam and boxes. Unlike my previous gaming chair, this one did not require any help from another person holding it while bolting it together. A minor complaint is that for me, the height adjusting flaps feel a bit loose. But overall, you can tell the construction of the parts is premium. The chair looks as good in person as it does in the pictures. In particular, I really like the armrests, they're surprisingly soft and cushion-y. So how does it feel when you sit in it? My first impression of the chair is that the seating does feel pretty firm. I personally find this firmness to be very comfortable, but I think maybe for some people it does some time getting used to, especially if they're used to much more cushion-y chairs. One of the things I've enjoyed about the firmness of the chair is that sometimes I sit on my chair cross-legged, and the support from the chair feels very solid. In my previous chair, when I did this, it would start to sag a bit. The material for my chair is the SoftWeave Plus fabric, which I chose since it gets too warm for me in my old PLU leather chair. I've found this to be a great improvement over PLU leather, however it does still get warm over time and I suspect mesh would still be better for cooling. However, I've found that the material dissipates heat pretty quickly, as when I get up to use the washroom or do something else for a minute and I come back, the chair is nice and cool again which was definitely not the case with the old PLU leather chair I have. How is the built in lumbar system? I think the built in lumbar system is great, it certainly helps me maintain a better posture and I find it much more comfortable than using the lumbar pillow for my old chair. I actually avoided using the lumbar in my old chair because it was bulky and got in the way of me being able to use my headrest, it's a hassle to add and remove (held on with straps), and it just wasn't comfortable. I can safely say that the lumbar in this chair doesn't get in the way of the headrest, it is more convenient to adjust since it is built into the chair, and it is comfortable to use. Leaning back on the chair is still comfortable, but I will say that I am considering getting the Secret Lab Lumbar Pillow Pro since I think the memory foam will make it even more comfortable leaning back on it, plus the cooling gel is a nice touch. I have only had this chair for about a month, but I hope to be using it for at least 5 years. I will update this review after I've used it for a while longer. Overall, I am highly satisfied with my chair, it looks nice and feels comfortable. I would definitely recommend it for anyone who is interested in either upgrading their chair or getting a gaming chair for the first time.
Good - bit pricey for comfort level
Good quality chair that is comfy and an upgrade on my previous. However, it seems needlessly heavy, pricey, and is not as comfy as Herman Miller equivalents
Dream Chair Achieved!
One word can describe this chair - LOVE.