Specifications and Shipping
Frequently Asked Questions
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
Our warehouse is based in Tennessee and Utah and orders usually take up to 1 working day to be processed and delivered within 3 working days. Exceptions include distant locations* and stock availability.
* May take up to 5 working days.
** Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
*** We’re expecting additional delivery delays to your orders as a result of the recent Suez Canal blockage and the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.
Secretlab OMEGA 2020
The chair is very nice & comfortable
Had to registered a reddit account Just to get the 2 years extended warranty [not a social media user]... have the first version of the chair since Sept 2016 and never had to go through this hassle. Anyway, chair is as good; haven't sat in my old chair for 1 year due to WFH during covid; decided to 'pull the trigger' recently as it doesn't seem like we can go back to office in full force so soon. Using it at home (HDB) as opposed to office where it's not an air-con working environment, hope won't get a headache with peels as many users have posted online... didn't opt for Fabric because I eat my meals and work at the same time (yes, it's that busy even during WFH), and spills will be a massive headache.
Nice and comfy chair.. It was the best buy ever!
Secret lab chair is definitely one of the best chairs out there,,, and if I were to ever get another chair, secret lab is the brand that I would not hesitate to go for.
I have used it for couple of weeks now. the chair ergo is excellent and everything about the chair is perfect. excellent purchase.