Resources and Specifications
Frequently Asked Questions
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
Our warehouse is based in Tennessee and Utah and orders usually take up to 1 working day to be processed and delivered within 3 working days. Exceptions include distant locations* and stock availability.
* May take up to 5 working days.
** Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
*** We’re expecting additional delivery delays to your orders as a result of the recent Suez Canal blockage and the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
We deliver your order straight to your address via FedEx. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
You’ll receive a shipping confirmation email with a tracking number when your order ships. However, the tracking information can take up to 24 hours to update, so don’t worry if it doesn’t show up immediately.
Secretlab TITAN 2020
제가 체중도 제법 나가고 앉아있을 떄 다른 사람보다 상대적으로 굉장히 잔 움직임이 많아서 나름 의자가 내구성 있다고 해도 몇 주만에 금방 상하는데 확실히 시크릿 랩 의자는 내구성이 보장되는게 느껴집니다.
I've had this chair for about three weeks now and I love it. It's probably the smartest purchase I've ever made, especially with me working from home. I started to develop back pain due to a cheap amazon chair and dreaded long hours at my desk. Within days of using this chair, my back no longer hurts and long hours working feel easy and comfortable. If you care about looking after yourself, get this chair
Bought the Omega and loved it, so gifted a Titan softweave to my family. Honestly such good chairs, the extra money for the Titan is worth it. They don't advertise the built in lumbar support as much as they should. And its not a fixed support, you can adjust it to your back. Makes a huge difference if you're planning on using it for hours at a time. Great for working from home.
Love the new chair, super comfy for work and gaming. Great back support and no more neck strain for me. Working from home, this is a must own piece of kit. Customer Service has been top notch as well.
Schon beim zusammenbauen gemerkt, wie hochwertig dieser Stuhl ist. Alle Funktionen sind Problemlos zu benutzten und lassen sich super an seine Eigenen Bedürfnisse anzupassen.