Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouses in Tennessee and Utah. Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020
Having a great experience with this chair! Delivery was FAST and the unboxing experience was sublime. The chair itself is firm and comfortable to sit on and it really helps improve productivity. Overall, I'm extremely happy with this chair and would recommend it in a heartbeat!
I’ve never spent this much on an office chair. Best decision I’ve made, the movable head rest is great for short petite person like me who is never tall enough to rest on the head rest the proper way. Lumbar support is adequate despite being subtle.
Very easy to setup, superior product and boxing. High quality chair
The product caught your attention. Set your Secret Lab chair of choice, in your home or desired space. Your new purchase will instantly be a strong focal point, and welcome accessory to the space you have created. I did. It seamlessly fits The Bat Cave.
i was using cheap gaming chairs and after a short while became uncomfortable, so i bought a secret lab chair and after a few weeks can already tell the difference with my back and comfort, 10/10 would recommend.