Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouses in Tennessee and Utah. Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020
Monté en une demi heures. Juste les accoudoirs non pas l’air d’être très résistant à voir dans le temps.
I bought a Secretlab TITAN 2020 SoftWeave in Charcoal Blue colour. Unfortunately for me, I bought it literally a day before the 2022 model came out (and I would actually have appreciated a message from Secretlab on the matter, since I would then have ordered the new, more expensive model). Nonetheless, the chair is comfortable, and, while for my size the lumbar support is a bit low (I'm 1,85m), which is a why I'm giving 4 stars, as the chair was rated as for people up to 1,89m, I do still enjoy the chair. The SoftWeave material is nice, and the arm rest are not too hard. I also like the hard cushioning of the seat, but that may not be for everyone. It should also be noted that I received a damaged tilt mechanism. I contacted the support, and they were prompt to send me a replacement. I would therefore say, thanks to the quick responses and shipment, that the customer support is better than your average customer support.
Best chair ever
It's not as comfortable as expected for the new design. Please do upgrade it properly. 4 Stars for the customer service to assist in replacing the chair.
Titan 2022 is the best chair I ever experienced