Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouses in Tennessee and Utah. Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020
Secretlabs definitely brings another definition of comfort to the table. The chair is firm and ergonomic but I am somehow alot more comfortable in that than a big soft sofa. One of the main reasons is that my back and butt never get tired, and I really feel like my back is being supported, unlike most chairs. I have to be seated for over 10 hours because of my work, which was exhausting, but now my back thanks me. When you get used to sitting in the chair that is very supportive you immediately feel the difference when you are in a chair/sofa that's not. With some cooling gel added, my back and butt never really stick to the chair when it's hot, unlike regular leatherette The design is very slick, with a premium look, and the overall materials are very robust. The new lumbar system does make a difference over the older chairs. Although the chair is nice, It is sometimes noisy when the leather rubs against the plastic on the sides, which wasn't the case on the other chairs. I managed to fix it by adding small cushions in between the two.
I love the look and feel of the chair. The firm and supports my back very well
Have owned a Secret Lab Titan for several years and just purchased another one for my son who just graduated high school. My personal chair still looks new and has no break down of any materials and I am in it several hours a day. Will soon be purchasing the new Evo series. Much love to Secret Lab!
Having a great experience with this chair! Delivery was FAST and the unboxing experience was sublime. The chair itself is firm and comfortable to sit on and it really helps improve productivity. Overall, I'm extremely happy with this chair and would recommend it in a heartbeat!
I’ve never spent this much on an office chair. Best decision I’ve made, the movable head rest is great for short petite person like me who is never tall enough to rest on the head rest the proper way. Lumbar support is adequate despite being subtle.