Resources and Specifications
Frequently Asked Questions
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
Our warehouse is based in Tennessee and Utah and orders usually take up to 1 working day to be processed and delivered within 3 working days. Exceptions include distant locations* and stock availability.
* May take up to 5 working days.
** Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
*** We’re expecting additional delivery delays to your orders as a result of the recent Suez Canal blockage and the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
We deliver your order straight to your address via FedEx. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
You’ll receive a shipping confirmation email with a tracking number when your order ships. However, the tracking information can take up to 24 hours to update, so don’t worry if it doesn’t show up immediately.
Secretlab TITAN XL 2020
The chair is phenomenal. Sturdy, Comfortable, and so far, durable. Love it! Highly recommend.
Best chair to have since working from home. My back thanks you too.
I've had the chair about two weeks and must say it's by far the most comfortable long term chair I've ever sat in! Now I'll admit the first few days were a little uncomfortable as my back was not used to the firmness. I was able to solve that with a temporary lumbar pillow. Now I can sit in the chair for hours on end with no back or neck pain. The chair is just the right height that with the included neck pillow I can lean back and relax and and even as a bigger guy I have plenty of room in the chair and feel like it's just a tad too big for a change! I feel that this chair will last me many years of long gaming comfort!
Love my secret lab titan. Supports where you need it, well built. I don't get the fatigue i would in most chairs. I would recommend it to everyone
I'm 6'-8" tall an 290lbs. This is the best office chair I have ever used. I'm at my desk 8 to 10 hours a day and my back was hurting all day with my old chair. I have been using my Titan XL for a few weeks now and my back does not hurt anymore. I am more productive and much more comfortable. This chair is well worth the money. the packaging was excellent and the instructions were very clear. All the tools were included and it took about 15 minuets to put it together.