Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab gaming chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your Secretlab chair and wiping it down regularly to keep it clean. For more tips on keeping your gaming chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouses in Tennessee and Utah. Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx & UPS. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN XL 2020 Gaming Chair
Was really indecisive about buying the chair but I’m glad I did. Definitely worth the price. Great quality and customer service. I know it might be tough deciding on the size so here are my stats and chair size. 5’-6” thin build, small 2022 titan.
awesome seat, super comfy, easy to assemble. highly recommend!
Never purchase another chair.
I absolutely love my Secret Lab Titan. I originally found out about the chairs from watching my favorite streamers and eSports broadcasts and decided to finbally order one for myself. 2 years later and the Chair has held up pretty well considering I spend most of my time in it as I've been working from home since the pandemic.
One of the best purchases I have ever made for my health. I was very hesitant to spend so much money on this chair for my office. After reading many reviews and talking to friends that have one of these chairs I decided to make the purchase. I am glad I did. It has been amazing for my back. The pain and soreness I was having from working at a computer all day has gone away.
A well made chair for office work, needs a bit more support
I bought this chair because of all the adjustable features on it would allow me to make a comfortable office chair while working from home. I am quite small (5ft 2”) and don’t weigh very much and found the chair to be slightly too big for me in the seat but find that with a cushion the chair is comfortable. The seat was quite firm when originally sat down on it but it has softened up since and is springy. My favourite thing is the adjustable arm rests, they’re great for different sitting positions. The chair is really well made, cannot fault the quality. If I were to buy again, perhaps I would opt for an official ergonomic chair, providing I had the money, but I am still happy with my purchase. I would like to say to Secret lab that I do think your after market care could be much better as you are providing a premium product so would expect you to go above and beyond for customers.