Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouses in Tennessee and Utah. Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN XL 2020
Assembly was really straightforward, however one of my arm rests feels really loose and jiggly inside of its casing, I looked for way to tighten it but it’s likely just a manufacturing defect. No biggie though. The chair was rough to break in coming from someone who has gamed the last 6 years from a laying in a bed&tv setup but after a couple weeks the pain isn’t as bad on my tailbone! Built in Lumbar doesn’t really feel noticeable enough to be used, I’m not sure maybe I’m doing it wrong /shrug. I use a pillow if I ever feel I need lumbar support, I love the armrests very comfy, and customizable to your desk/preference. I wish the pillow magnets were stronger but it holds well most of the time. The stitching of the chair was flawless. One minor scratch on the pleather but hardly noticeable. I love it so far, it’s built extremely sturdy! The lean back doesn’t feel off balance at all, I enjoy tilting or sitting rigid throughout the day of gaming and it’s perfect size for my small self.
Could not recommend more!
I have sat in a lot of chairs in my lifetime, including many that claim to provide superior comfort, but none of them even come close to my SecretLab Titan. These chairs are truly the ultimate seating experience if you spend long hours in front of a PC, whether you're gaming or working a desk job, SecretLab has you covered and comfortable.
Overall, it's a good chair. But... -the seat base is unnecessarily huge. Its difficult to sit fully back in to the seat because the seat depth is so big -the material of the softweave plus is a little rough, although not unbearable -even when you lock the tilt, it still tilts back and forth slightly (this might be due to the next point) -the seat base mechanism was heavily scratched when I got it new out of the box. looks like it had been through some heavy abuse. "hand inspected"... anyway contacted their warranty and after weeks still waiting for them to even tell me which date they will come. If you want to know if this is better than the Ergotune, the answer is yes.
Great quality and very comfortable seat for everyday use.