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NeueChairTM
customer reviews
• $40 OFF both NeueChair™ Silver and Obsidian models.
- Additional discounts applied at checkout
CODE "PUXMAS19" for $20 OFF listed price + Free leather cleaner applicable for:
• All Secretlab Chairs PRIME™ PU Leather, except Overwatch, D.Va and T1 edition.
CODE "SWXMAS19" for $20 OFF listed price + Free fabric cleaner applicable for:
• All Secretlab Chairs SoftWeave™ Fabric, except Overwatch, D.Va and T1 edition.
CODE "40XMAS19" for $40 OFF listed price:
• All NeueChair™ products.
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Excluding Coupon Discounts
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- Ships* from Tennessee/Utah
- Typically delivers in 1-2 working days by Fedex. Exceptions
- 12-Year Limited NeueChair Warranty. Learn More
- Up to 49-day refund/return policy.** Learn More
** Return fees apply.
Sitting for hours at a desk without sufficient support means your back, neck and shoulder muscles have to work much harder to prevent improper posture. More often than not, this results in aches and strains.
NeueChair™ is designed not just to take the load and pressure off, but to keep your body naturally balanced and well-supported so you can maintain your focus on working.
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Secretlab Chairs Features
Built for resilience. Designed for comfort.
NeueMesh™ has passed stringent ASTM tensile and tearing strength tests, as well as ISO 12947 abrasion resistance tests.
Sitting for hours at a desk means your back, neck and shoulder muscles are working immensely hard to keep your spine and body maintained upright. Each feature of the NeueChair™ is designed not just to take the load and pressure off, but to keep your body naturally balanced and well-supported so you can maintain your focus on working.
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Frequently Asked Questions
View FAQ page12-Year Limited Warranty
| Item | Period |
|---|---|
| Skeletal Frame of chair Aluminum frame Wheelbase |
12 Years |
| PA Frame Lumbar Support Central Mechanism Hub |
5 Years |
| Armrest mechanism Casters mechanism Gas Lift |
3 Years |
| Wear & Tear, including but not limited to: degradation of mesh, top portion of armrests, lumbar pillow, casters exterior, ControlShift™ paddles, variance of tightness of mechanisms. | Not Covered |
Read Full Warranty Statement
NeueChair Usage Videos
Customer Reviews
Customer Reviews
- Reviews
- Questions
United KingdomAmple width
PROS Smooth n' sleak look. Comfort with excellent adjustable back support. Ample width unlike racing style gaming chairs. Easy reach adjustment leavers just under arm rests for hight & back. Arms are soft flexible cold foam, no elbow calluses. 2 min assembly, unboxing tool longer lol. Seat debth adjustment. Unlocked back tension strength adjustment. They keep good company, delivered Madstone - Belfast in 2 days by DHL. CONS No tilt adjustment. Arms only go up/down & point in/point out. no back/forward or in/out. (A trade off for adjustment leavers being in a place of convenience I believe Headrest accessory continually out of stock.
Hi Mr Hegney, thank you for your support and the review. We are glad to hear that you are enjoying your Secretlab chair, and we have noted on your feedback. Do write in to us at https://secretlab.co/contact and we will be happy to help. Looking forward to hearing from you.
United StatesGreat Chair; Customer Service is Slow
This is my second NeueChair. I’m thrilled with the product. I have one at work and one in the home office. I have headrests for both chairs. There was an issue with the second chair, where the mesh back adjustment would not stay fixed in the forward position. I didn’t realize this until after assembling the chair. Neue asked me to disassemble the chair before sending replacement parts. This meant that I was out of a chair for a little while. Additionally, disassembly is not the simplest process, so you need tools and space to store the chair if you have an issue. It’s easier if you thoroughly check the frame for issues before assembling. My issue was that the backrest button would not fully seat. Neue sent a replacement frame. All told, it took about a month from the time I received the chair to the time I was able to send back the replacement frame. But I was only out of a chair for about a week, from disassembly to receiving replacement frame. If you have to deal with customer service in the US, they only respond to emails about once a day, and I was not able to make this process quicker. Their excuse was that they were in Singapore, but I replied to many of their emails within an hour of receiving them, so I don’t think this makes much sense. All in all, it’s a wonderful product and customer service is responsive, even if it is a little slow. I would highly recommend this product. Many of my colleagues have the HM Aeron and the NeueChair is equally as functional and much better looking for half the price.
Hi Daniel, thank you for your support and kind words. We're happy to know that you're enjoying your NeueChair. We will take your feedback into consideration and it's something we will look into.
AustraliaNeueChair Love it
I have a long standing spinal injury and a good chair is critical to me being able to work. The NeueChair is not just a a good chair it is an amazing chair. the adjustments contained within the chair have allowed me more comfort than I have ever had before because of my condition Not to mention the excellent service I have received from Secret Lab getting the chair to me promptly and efficiently. Thankyou so much
SingaporeNeueChair
A comfortable chair, with adjustable seat depth. Worth the price!
United StatesHad chair for a Month
I can't say enough good things about this product so far. It was very easy to assemble. It is very breathable and I have better posture when working long days on edits. It is all that I hoped for and more. Well done Neue!
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