Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouses in Tennessee and Utah. Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx & UPS. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN XL 2020
This chair is one of the best chairs that I have used and I think that this is a great starter chair for gaming or work related. This chair has great features and the customer service is great aswell. I am excited to see what the future has to come for the newer chairs and different accessories.
Expensive but worth it!
I was on the fence for a while about buying on of these chairs. Just based on the price alone. Countless reviews watched and read on them, I finally decided to take the plunge. Now I'm a bigger dude (6ft 1, 120kg) so it was a struggle finding chairs that were comfy and gave me the room I needed. However the titan xl fits perfectly! Great size, room for more, features, quality! All great. Would reccomend taking the plunge if your on the fence.
Chair is comfy. Build quality is good.
Great chair for tall people
I love this chair, being 6'5 this chair is the perfect height. Some people may complain about them being hard, after a few days of use the chair gets broken into and it's super comfortable for long periods of time.
Get ready to be in pain for a little while!
The chair itself is really nice. However, get ready to have a sore derriere for a while. The seat is so hard! I have a friend who bought the same one and she told me she did experience the same issue. When I exchanged messages with Secretlab's tech support, they told me that it usually took 4-6 weeks of regular use for the seat to stop being so hard. But the thing is, 4-6 weeks is the time that you can return the chair... So I think you get the idea; if you can't use it regularly during 4-6 weeks (like me), well just deal with it. It's pretty much impossible to put it back in the box once it's assembled, so I decided to keep it. It's getting better, but it was bought like over 3 months ago... Otherwise, lots of things can be configured, which is nice. Lumbar support is also nice, once you managed to find the right "spot" to be confortable (which is hard to find when your derriere hurts and you can't find a proper position!!). Overall, I'm not sure I'd buy another one if I need to replace the one I currently have. I guess that with all the positive reviews I've been seeing here and on Facebook, my expectations were too high.